Troubleshoot the charging problem safely

If your EV will not charge at home, the cause may be the vehicle, charging equipment, outlet, or home's electrical supply. Use the checks below to narrow down the situation without opening electrical equipment, handling wiring, or attempting an electrical repair.

What to check first

Confirm the vehicle is fully connected and charging is enabled in the vehicle or charger settings. Check whether the charger shows a visible fault message, and see whether the outlet or charger has lost power. Do not use a damaged cord, a hot or discolored outlet, or equipment that smells burned. If the problem continues, an electrician who handles EV charger installation can inspect the charging setup.

What may be causing the failure

Common possibilities include a charging schedule or vehicle setting, a tripped protective device, a faulty or incompatible charger, a damaged cable or outlet, or an electrical circuit that is not suitable for the charger's requirements. A professional may also need to assess the installation, circuit, and available electrical capacity. These possibilities cannot be confirmed safely from symptoms alone.

When to stop using the setup

Arrange professional help if charging repeatedly stops, a breaker trips, the outlet or plug becomes hot, you see scorching or damage, or the charger reports a persistent fault. Stop using the equipment if there is smoke, sparking, a burning smell, or visible electrical damage. Do not remove covers, open the panel, test live wiring, or attempt to repair the charger yourself.

Which service fits the problem

Choose EV Charger Installation when the home charging equipment, outlet, circuit, or installation needs inspection, replacement, or upgrade. If the vehicle also fails to charge at other known-good locations, the vehicle manufacturer or dealer may be the more relevant next contact. For a home-side charging issue, use the EV Charger Installation service path to review hiring information and reach verified providers.

Questions to ask an electrician

Ask whether the company handles your charger type, can inspect the existing outlet and circuit, can evaluate the home's electrical capacity, and can identify whether the issue is with the charger or the installation. Confirm who will perform the work, what testing is included, and whether any recommended replacement is for the charger, outlet, circuit, or another component.

Get help with the home charging setup

Note the charger's error message, when the failure occurs, and whether the vehicle charges elsewhere. Then use the EV Charger Installation service page to find the mapped Pasadena provider options and confirm that the company serves your address and handles your specific charger setup. Our current approved local service evidence includes 2 eligible providers for EV Charger Installation.

Need help with this? Find a local provider