A lockout can happen because keys are misplaced or inside, or because a key or lock isn't working as expected. See what you can safely check and when a locksmith may help.

What may be keeping you out

The key may be inside, misplaced, or broken; the lock or door may also be sticking or misaligned. Check for another entrance only if it is already unlocked and you can use it lawfully. You can also contact someone with a spare key or your property manager. Avoid forcing the door or trying to defeat the lock.

When to call a locksmith

Contact a locksmith if you have no safe, authorized way inside, a key has broken in the lock, or the lock is damaged or will not operate normally. If someone inside faces immediate danger, call emergency services.

Check the service details before booking

Our current service coverage marks 12 locksmith providers as locally eligible in Pasadena. Check the Locksmith page for provider details, then confirm that the company serves your address and handles your type of lockout.

What to ask before dispatch

Ask the locksmith:

  • Is there a service-call fee, and can you provide an estimate before dispatch?
  • Can you handle this lock or door type?
  • What entry method do you expect to use, and could it damage the lock or door?
  • What proof of authorization will you need before opening the door?

Need help with this? Find a local provider